SmartQueue is a proprietary feature that helps you connect to the best participants for your specific roles or opportunities during a live event.
SmartQueue is a feature that helps you connect to the best participants for your specific roles or opportunities during a live event. Enabling SmartQueue will prioritize the most qualified participants in line to chat.
The SmartQueue technology connects booth representatives (e.g. recruiters, hiring managers, admissions staff) with attendees (e.g. job seekers, candidates, prospective students) who are the best fit for opportunities available in the booth.
Here's how it works:
- Booth owners can add up to seven opportunities (e.g. jobs, positions, programs) to their booth. Each opportunity can have up to five questions.
- When an attendee clicks to chat, they are prompted to select the opportunity that captured their interest and then answer all of the questions assigned to the opportunity before they are placed into line (see Figure 1). SmartQueue calculates a score for the attendee by comparing the attendees answers against the correct answers specified by the booth owner.
- When a booth representative is available to chat, SmartQueue selects the attendee who answered the most questions correctly. Booth representatives will have access to SmartQueue scores (how many questions they answered affirmatively) during the live chat.
Figure 1. Dialogue that appears to attendees who get in line in a SmartQueue powered booth